Privacy Policy

Welcome to Hey Dude Shop! At Hey Dude Shop, we believe in making every aspect of your shopping experience comfortable and secure—including how we handle your personal information. Just like our carefully crafted comfortable shoes, we’ve designed our privacy practices to be reliable, easy-to-understand, and focused on your peace of mind.

1. Information We Collect

To provide you with the best shopping experience for our comfortable footwear and western clothing, we collect the following types of information:

Personal Information You Provide:

• Contact details (name, email address, shipping address)
• Payment information (processed securely through our payment partners)
• Order history and preferences
• Customer service communications

Automatically Collected Information:

• Device and browser information
• IP address and general location data
• Website usage patterns and browsing behavior
• Cookies and similar tracking technologies data

2. How We Use Your Information

We use your information to create the same comfortable experience in shopping that you expect from our footwear:

• Order Processing: To process your purchases of boots, casual shoes, and western clothing
• Customer Service: To provide support for our diverse customer base—from busy parents to outdoor enthusiasts
• Personalization: To recommend products that match your comfort and style preferences
• Security: To protect against fraud and unauthorized transactions
• Improvements: To enhance our website and product offerings
• Communication: To send order updates and (with your consent) information about new comfortable footwear arrivals

3. Data Sharing and Disclosure

We treat your data with the same care we put into crafting our comfortable footwear. We only share your information when necessary:

• Service Providers: With trusted partners who help us operate our website, process payments, and ship orders worldwide (excluding Asia and remote areas)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is as important to us as the comfort of our Hey Dude shoes:

• Secure Storage: We store data on secure servers with appropriate safeguards
• Payment Security: We use industry-standard SSL encryption and PCI-DSS compliant payment processing
• Data Retention: We keep your information only as long as necessary to provide our services and comply with legal obligations
• International Transfers: As we serve customers globally, your data may be processed outside your country of residence, always with adequate protection

5. Your Rights and Choices

You have control over your personal information, just like you have choices in our comfortable footwear collection:

• Access & Correction: You can access and update your personal information through your account
• Data Portability: You can request a copy of your personal data
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Guest Checkout: You can make purchases without creating an account

6. Cookies and Tracking Technologies

We use cookies and similar technologies to make your browsing experience as comfortable as our shoes:

• Essential Cookies: Required for basic site functionality and secure checkout
• Analytics Cookies: Help us understand how customers use our site to improve your experience
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Help us show you relevant products (you can opt-out)

You can control cookie settings through your browser, though this may affect site functionality.

7. Children’s Privacy

While we offer Boy’s Western Clothing, Girl’s Western Footwear, and Kids’ products, our website is not directed at children under 13. We don’t knowingly collect personal information from children under 13 without parental consent.

8. International Customers

Since we ship globally (excluding Asia and remote areas), we comply with international privacy standards, including GDPR for European customers. Our payment methods and privacy practices are designed to work seamlessly across borders.

9. Changes to This Policy

We may update this policy to reflect changes in our practices. We’ll notify you of significant changes and always post the updated policy on our website with a new “Last Updated” date.

10. Contact Us

Thank you for trusting Hey Dude Shop with your comfort—both in footwear and in privacy.